(This really happened)
Caller: Is this Tech Support?
Tech: Yes it is. How may I help you?
Caller: Well, it's a software problem. Somthing with the power.
Tech: The power supply?
Caller: Yes. Thats it.
Tech: The power supply is hardware sir, not software.
Caller: No, this is a software problem.
Tech: Ok, what exactly is the problem?
Caller: Black smoke keeps coming from the vents when I turn it on.
Tech: You need a new power supply. What you need to do is take it...
Caller: No! It's a software problem!
(The tech guy realising at this point that the guy is totally clueless about computers, and won't let up that it is a software problem, he decided to just lead him on)
Tech: Oh. I guess you are right. It MUST be a software problem.
Caller: That's what I've been trying to tell you! So how do I fix it?
Tech: Do you have your Windows 95 Startup Disk still?
Caller: Hold on, let me find it. (Pause) Yes, I have it.
Tech: Ok, on that disk is a program called "Microsoft Anti-smoke". Put the disk in, turn on the machine, and it will be fixed.
Caller: Ok, hold on (Pause) No, it didn't work.
Tech: You must need a higher version of Anti-Smoke. Call Microsoft.
Caller: Ok, thanks.
(So the man calls Microsoft)
Microsoft: Microsoft Tech Support, How may I help you?
Caller: I called this other tech guy and told him that there was smoke coming out of power supply. At first he said I needed to replace it, but I wouldn't let him rip me off like that. So he said you guys had the program called "Anti-Smoke" on the disk I got with my computer. We tryed it, but I need A higher version.
Microsoft: Sir I don't...
(And then the Microsoft guy got what the other support guy was doing. So he went with it too.)
Microsoft: Ok sir, that won't be a problem. I need the numbers of the back of your computer so I know what version to send you.
Caller: Ok. (Pause) Z4....
Microsoft: I'm sorry, did you say "Z" was the first letter of the code?
Microsoft: I'm afraid we have no version of "Anti-Smoke" that will work with "Z Class" computers.
Caller: Then what do I do?
Microsoft: You will have to replace your power supply.
Caller: Ok, thanks.
Microsoft: Sure. Goodbye. (Click)
submitted: 1+ years ago
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categories: computer, science, technology