Be sure and cancel your credit cards before you die. This is so priceless, and so, so easy to see happening, customer service being what it is today.!!!
Now some people are really stupid!!!!
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00, now somewhere around $60.00. A family member placed a call to Citibank. Here is the exchange:
Family Member: 'I am calling to tell you she died in January.'
Citibank: 'The account was never closed and the late fees and charges still apply.'
Family Member: 'Maybe, you should turn it over to collections.'
Citibank: 'Since it is two months past due, it already has been.'
Family Member: So, what will they do when they find out she is dead?'
Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?' (I really liked this part!!!!)
Citibank: 'Excuse me?'
Family Member: 'Did you just get what I was telling you - the part about her being dead?'
Citibank: 'Sir, you'll have to speak to my supervisor.' (Duh!)
Supervisor gets on the phone:
Family Member: 'I'm calling to tell you, she died in January.'
Citibank : 'The account was never closed and late fees and charges still apply.' (This must be a phrase taught by the bank!)
Family Member: 'You mean you want to collect from her estate?'
Citibank: (Stammer) 'Are you her lawyer?'
Family Member: 'No, I'm her great nephew.' (Lawyer info given)
Citibank: 'Could you fax us a certificate of death?'
Family Member: 'Sure.' (Fax number is given )
After they get the fax:
Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'
Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care.'
Citibank: 'Well, the late fees and charges do still apply.'(What is wrong with these people?!?)
Family Member: 'Would you like her new billing address?'
Citibank: 'That might help.'
Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'
Citibank: 'Sir, that's a cemetery!'
Family Member: 'What do you do with dead people on your planet???
citibank is a bank in bangladesh.a crappy little country that uve never heard of.my dad used to work there...he died.now im in canada.
I don't know about Citibank, but I work for Bank of America and once you die your account automatically closes. All fees are waived if they would've been applicable after death and in this case no one would've owed anything since the credit balance was $0.00.
i shudder to think such fucking idiots work as our bankers!....just frightening
holy shit she was burried in odessa ( i was born in odessa)
XD 'What do you do with dead people on your planet?'
I mean, really. I don't think they'll EVER get the money. but what I DO think will happen is that the dead lady will come and haunt the idiots :)
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moelicious u rock. i love the third time they repeat the phrase.
they just don't get it do they? I bet that they are still looking for the money.
wow more than funny its kinda sad becasue it is true